At The Joint Surgery, your privacy matters to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

 

1. What Information We Collect

We may collect the following personal information when you engage with us, either online or in person:

• Full name and contact details (email, phone number, address)
• ID number or medical aid information
• Medical history and treatment details
• Appointment and consultation records
• Health and lifestyle information relevant to your care
• Referral or medico-legal documents (if applicable)

2. Why We Collect Your Information

We collect personal and health information to:

• Book and manage your appointments
• Provide accurate medical advice, diagnoses, and treatment
• Maintain detailed and compliant medical records
• Communicate with you regarding your care
• Process medical aid claims or legal documentation
• Improve our patient services and treatment outcomes

3. Consent

By using our services or submitting your personal information, you consent to the collection, processing, and storage of your data as described in this policy. You have the right to withdraw your consent at any time.

4. How We Protect Your Information

We implement appropriate physical, administrative, and digital safeguards to protect your personal data. These include:

• Secure patient management systems
• Restricted access to sensitive records
• Password-protected files and devices
• Staff training in data protection and confidentiality
• Regular system audits to ensure compliance

 

5. Sharing of Information

We do not sell, rent, or distribute your personal information to third parties. However, we may share information with:

• Medical aids or insurers (as required for claims)
• Referring or collaborating healthcare professionals (for coordinated care)
• Legal or regulatory authorities (only when required by law or with your explicit consent)

All third-party partners are obligated to maintain the confidentiality and integrity of your information.

6. Your Rights Under the POPI Act

Under POPIA, you have the right to:

• Request access to your personal information
• Correct or update any inaccuracies
• Object to the processing of your data
• Request the deletion of your information (within legal limits)
• Lodge a complaint with the Information Regulator

To exercise any of these rights, please contact us using the details below.

7. Cookies and Website Usage

Our website may use cookies to improve your experience, analyse website traffic, and remember user preferences. You can choose to disable cookies through your browser settings.

8. Contact Us

If you have questions about this policy or wish to access or amend your personal information, please contact:

 

The Joint Surgery

031 581 2390/1

admin@jointsurgery.co.za